RSA update to pre-installation guidelines

RSA, The Security Division of EMC, announces an important update to pre-installation guidelines for both RSA Authentication Manager 7.1 and RSA SecurID Appliance 3.0 customers, and new VMWare memory settings for RSA Authentication Manager 7.1customers running in a VMWare environment.

Platforms:
RSA Authentication Manager 7.1
RSA SecurID Appliance 3.0

Recommendation:
RSA highly recommends that customers follow the guidance provided in the RSA Authentication Manager 7.1 Service Pack 3 Release Notes Revision 2 and RSA SecurID Appliance 3.0 Service Pack 3 Release Notes Revision 2 now available on RSA SecurCare Online (SCOL).

Obtaining Documentation:
To obtain RSA documentation, log on to RSA SecurCare Online at https://knowledge.rsasecurity.com and click Products in the top navigation menu. Select the specific product whose documentation you want to obtain. Scroll to the section for the product version that you want and click the set link.

Obtaining More Information:
For more information about RSA Authentication Manager, visit the RSA web site at http://www.rsa.com/node.aspx?id=1166.

Getting Support and Service:
For customers with current maintenance contracts, contact your local RSA Customer Support center with any additional questions regarding this RSA SecurCare Note. For contact telephone numbers or e-mail addresses, log on to RSA SecurCare Online at https://knowledge.rsasecurity.com, click Help & Contact, and then click the Contact Us - Phone tab or the Contact Us - Email tab.

General Customer Support Information:
http://www.rsa.com/node.aspx?id=1264

RSA SecurCare Online:
https://knowledge.rsasecurity.com

EOPS Policy:
RSA has a defined End of Primary Support policy associated with all major versions. Please refer to the link below for additional details.
http://www.rsa.com/node.aspx?id=2575

About RSA SecurCare Notes & Security Advisories Subscription
RSA SecurCare Notes & Security Advisories are targeted e-mail messages that RSA sends you based on the RSA product family you currently use. If you'd like to stop receiving RSA SecurCare Notes & Security Advisories, or if you'd like to change which RSA product family Notes & Security Advisories you currently receive, log on to RSA SecurCare Online at https://knowledge.rsasecurity.com/scolcms/help.aspx?_v=view5. Following the instructions on the page, remove the check mark next to the RSA product family whose Notes & Security Advisories you no longer want to receive. Click the Submit button to save your selection.

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