Check Point Introduces New Elite Support

New 24-hour service with on-demand onsite engineer provides total peace of mind Support

Check Point Elite Support offers a new 7 x 24 x 365 service level that minimizes downtime with faster support solutions, emergency onsite care and expert access to support center resources! Elite is available for direct (EBS) and collaborative (CES) support.

Benefits

• On-demand onsite engineer to resolve critical software cases
• Fastest response times - 30 minutes for Priority 1 and 2 cases
• Priority case handling and fast path escalations
• Increased productivity and uptime with expert knowledge transfer, tools and techniques

Appliance Support

• Next flight out hardware replacement service
• Enhanced Return Material Authorization (RMA) processing

Elite Onsite Support
Extends the benefits of Elite Support with 4-hour RMA onsite hardware care for the fastest logistics. Check Point provides the delivery and basic installation of replacement hardware by a certified engineer for 4-hours following RMA determination. For location details please visit www.checkpoint.com/services/onsite-availability.html

 Klik hier voor de Elite Support Datasheet

Voor meer informatie over Check Point Elite Support kunt u een mail sturen naar verkoop@ggb.nl of neem direct contact op met onze verkoopafdeling via 040 291 31 31.