ThreatPulse Release 2.0 Upgrade

September 15, 2011 - Maintenance Outage
PLEASE READ - Maintenance Outage

Description of Maintenance: Service wide deployment of Cloud 2.0. This will be an all day rolling deployment, beginning in Sydney and moving geographically westward. Also occurring during the deployment is a firewall upgrade in Sunnyvale, impacting only that site and only as that site is upgraded to Cloud 2.0.

Customer impact: Customers connecting via Explicit, Mobile Client, and Proxy Forwarding shall automatically be re-directed to active data pods within the same geographic location. Customers using IPsec to Singapore and Sydney locations will see their tunnels drop and re-establish to their secondary location (if configured) as the upgrade occurs. Customers using IPsec to all other sites may experience a fail-over delay of up to 15 seconds as the F5 load balancer directs traffic to another active data pod in the location. Customers may not be able to access the portal for up to 15 minutes between 19:00 and 19:30 PDT.

Please see the Customer Actions Required below for additional details.

Date: 15 September 2011

Time: Starting at 09:00AM PDT (18:00 UTC). The duration of maintenance is expected to be 12 hours, however, customer impacting outages are defined in the following section.

Site upgrade start time

Location	Start	Duration	Notes
Sydney	09:00 PDT	3 hours
Singapore	09:00 PDT	3 hours
Frankfurt	09:00 PDT	3 hours
London	09:00 PDT	3 hours
Washington, DC	14:00 PDT	4 hours
Miami	14:00 PDT	4 hours
Chicago	15:00 PDT	3 hours
Sunnyvale	17:00 PDT	4 hours	The firewall in Sunnyvale will be upgraded during this time.

Service Impact: This deployment will be performed on all Data Pods, however, each Data Pod will be upgraded one at a time, preserving service at each site. Each Data Pod may experience an outage of up to 30 minutes. The Portal will experience approximately 15 minutes of downtime between 19:00 and 19:30 PDT.

Customer Actions Required: IPSEC customers should ensure that their tunnels are re-established and that they are pointing to the primary location (if a secondary is configured), after the upgrade is complete. Customers not using proxy.threatpulse.com or the F5 load balancer VIP, will experience the full outage (up to 30 minutes) for the Data Pod they are directly connected to.

Cloud client connector action: For those who have deployed the Cloud client connector and have specific user policy configured, please do not make changes to your user specific policy until you have upgraded your clients to the Cloud 2.0 version of the client. If you modify your user specific rules without updating the Cloud client, your user specific policy will not function properly. Please see KB4622 for additional details.

If you have issues after the changes, please contact Blue Coat Technical Support at the phone numbers indicated below:

AMERICAS: +1 866-362-2628
EMEA: +44 1252 554 700
APAC: +60 3 2687 7501

Voor meer informatie over de ThreatPulse Release 2.0 Upgrade dan kunt u ons contactformulier invullen of neem direct contact op met onze verkoopafdeling via 040 291 31 31.